Privacy Policy
This Privacy Policy explains how Rilaxtion Industries Private Limited collects, uses, stores and protects your personal information when you visit our website or place an order.
1. Information We Collect
We collect the following categories of information:
- Account information: your name, email address, phone number and password.
- Order information: billing and shipping address, order history and order status.
- Payment information: payment method and transaction reference. Card details are processed by our payment gateway and are not stored on our servers.
- Technical information: IP address, browser type, device information and pages you visit.
2. How We Use Your Information
We use your information to:
- process and deliver your orders, including sending order confirmations and status updates;
- handle payments, refunds and warranty claims;
- provide customer support and respond to your enquiries;
- improve our website, products and services; and
- where you have opted in, send promotional communications you can unsubscribe from at any time.
3. Cookies
We use cookies and similar technologies to keep you signed in, remember your cart and understand how the website is used. You can control or disable cookies through your browser settings; some website features may not work correctly if cookies are disabled.
4. Payment Security
Online payments are processed through Razorpay, a PCI-DSS compliant payment gateway. Your card and UPI details are transmitted over encrypted connections and handled by the payment provider. We never receive or store your full payment credentials.
5. Sharing of Information
We do not sell your personal information. We share information only with trusted service providers who help us operate our business, such as payment gateways, logistics and delivery partners, and IT service providers, and only to the extent necessary to provide their services to us. We may also disclose information where required by law or to protect our legal rights.
6. Data Retention
We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes and enforce our agreements. When information is no longer required, it is deleted or anonymised.
7. Your Rights
You may request access to, correction of, or deletion of your personal information, and you may object to or restrict certain processing. To exercise these rights, contact us at info@rilaxtion.com. We will respond to your request within a reasonable time and in accordance with applicable law.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites, and we encourage you to read their privacy policies.
9. Children
Our website is not directed at children under the age of 18, and we do not knowingly collect personal information from them.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated effective date. Your continued use of the website after changes take effect constitutes acceptance of the revised policy.
11. Contact
For questions about this Privacy Policy or your personal information, contact us at info@rilaxtion.com or call +91 9874360010.